Refund & Return Policy

Mention ( Only applicable for the Datebox)

1. Refund, Replacement & Return Eligibility

At Date Box, customer satisfaction and product hygiene are extremely important to us. Due to the intimate, personal-use, and hygiene-sensitive nature of our products, refunds, returns, replacements, or exchanges are only permitted under specific conditions mentioned in this policy.

Customers may be eligible for a refund, replacement, or resolution only in cases where:

• The wrong product was delivered
• The product was damaged during transit
• The order was incomplete
• The item received is expired or defective
• The cancellation request was approved before shipment

To maintain strict hygiene and safety standards, products that have been opened, used, tampered with, or delivered in proper condition are not eligible for return, exchange, or refund.

We request customers to carefully review product descriptions, specifications, sizing details, ingredients, and usage information before placing an order.

All requests are subject to verification and approval by the Date Box support team.

2. Exceptions in Case of Wrong, Missing, Expired, or Damaged Delivery

We do our best to ensure that every order is packed and delivered correctly. However, if you receive:

• A wrong product
• A damaged product
• An incomplete order
• A product damaged during transit
• An expired or defective product

you must notify our customer support team within 48 hours of delivery to ensure prompt resolution.

To initiate a support request, please email us with clear images/videos of:

• The outer packaging
• Shipping label
• Invoice (if available)
• The product received and the issue faced

Once our team verifies the issue, we may arrange a replacement, store credit, or refund at our sole discretion.

Requests raised after 48 hours of delivery or without sufficient proof may not be considered valid.

3. Cancellation Before Shipment

Orders can only be cancelled before the product has been shipped. Once the order has been packed, processed, or dispatched, cancellation will no longer be possible.

If you wish to cancel your order, please contact our support team immediately with your order details. If your cancellation request is approved before dispatch, a refund will be initiated through the original mode of payment.

Please note that Date Box reserves the right to deduct applicable payment gateway, operational, handling, packaging, or processing charges from the refundable amount.

Please allow 7–15 business days for the refunded amount to reflect in your account, depending on your bank or payment provider. Date Box shall not be responsible for delays caused by banking partners or payment gateways.

4. No Exchange Policy

We do not offer exchanges due to the intimate and hygiene-sensitive nature of our product categories. All purchases made on Date Box are considered final.

Customers are advised to carefully verify product details, sizes (in case of lingerie), quantities, flavors, and compatibility before completing their order.

5. Shipping Fee, Restocking Charges & Refund Timelines

In cases where a refund is applicable, such as approved cancellations before shipment or verified delivery-related issues, the refund will be processed to the original payment method used during checkout.

Please note that shipping charges, COD fees, platform fees, convenience fees, and other applicable charges are non-refundable unless the issue occurred due to an error from our side.

For approved returns, cancellations, or exceptional refund cases not caused by an error from Date Box, a deduction of up to 20% of the order value may be applied towards restocking, packaging, payment gateway, handling, operational, and processing charges.

Refund timelines may vary depending on your payment provider or bank. Please allow 7–15 business days for the refunded amount to reflect in your account after approval.

6. Fraudulent Claims and Policy Abuse

We take fraudulent claims and policy abuse very seriously. Any customer found submitting false claims, manipulated evidence, fraudulent chargebacks, or intentionally misusing our policies will be permanently restricted from making future purchases on Date Box.

Date Box also reserves the right to deny refunds/replacements and take appropriate legal action against individuals or entities attempting to exploit or misuse our policies.

7. Customer Support Contact

For all refund, return, cancellation, or delivery-related concerns, please contact us at:

Email: info@datebox.in
Instagram: @dateboxindia

Please mention your order number along with relevant images/videos and issue details to help us resolve your concern as quickly as possible.

Our support team carefully reviews every request and customer feedback to continuously improve our products and services.

8. Acceptance of Terms

By purchasing from Date Box, you acknowledge and agree to the terms stated in this Refund, Return & Cancellation Policy.

It is the customer’s responsibility to read and understand these terms before making a purchase. For any clarification or assistance, our support team is always available to help.