Terms & Conditions

Welcome to Date Box, a brand owned and operated by Boxonova Gifting Solutions Pvt. Ltd. (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website [www.datebox.in] (“Website”) and the purchase of products through it. By accessing the Website or placing an order, you agree to be legally bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

Goods once sold will not be returned or exchanged. Date Box is not responsible for courier or logistics delays. All disputes are subject to the jurisdiction of Indore, Madhya Pradesh, India.

By using this Website, you confirm that you are at least 21 years old or the age of majority as per applicable law in your jurisdiction. Products sold on this website are for adults only and may include sexually explicit content or items intended for intimate use. We do not knowingly sell to or market our services to individuals under 21 years of age.

All products sold through Date Box are intended for personal, consensual adult use. You are solely responsible for the appropriate, safe, and lawful use of the products purchased. The Company does not provide any medical advice, and the use of products is at the customer’s discretion and risk.

All orders placed on our website are subject to acceptance by us. We reserve the right to cancel or refuse any order at our sole discretion, especially if we suspect fraudulent activity, errors in pricing, or violation of these Terms.

Orders may be cancelled only before the shipment has been dispatched. Once the product is shipped, cancellation requests will not be entertained

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payments are securely processed through our third-party payment partner, Razorpay. By purchasing through our website, you agree to comply with their terms and conditions as well.

We aim to process and dispatch your orders within 1–3 business days. Delivery timelines may vary depending on your location. All orders are shipped through reliable third-party logistics partners, such as Shiprocket. You will receive tracking details once your order is dispatched.

Due to the intimate nature of our products, we do not accept returns or offer refunds. This policy ensures hygiene and safety for all our customers.

However, if you receive a wrong product or shipment, please contact our customer support team within 24 hours of delivery with your order details and unboxing video. We will review your request and resolve it on a case-by-case basis.

For detailed guidelines, please refer to our Return & Refund Policy.

All content on this website, including but not limited to product designs, images, videos, text, logos, and trademarks, is the property of Date Box and is protected by applicable copyright and trademark laws. No content may be copied, modified, reproduced, or distributed without our prior written consent.

1. Limitation of Liability

To the fullest extent permitted by law, Date Box shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of any product or service purchased through the Website. We are not liable for delays, loss, or failure of delivery caused by third-party logistics or technical failures beyond our control.

2. Privacy

We take your privacy seriously. Please refer to our Privacy Policy to understand how your personal information is collected, used, and protected.

3. Restrictions on Use

You agree not to use the Website or its content for any unlawful, harmful, harassing, defamatory, obscene, or objectionable purpose. You shall not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or our products without express written permission. Any misuse of the platform, manipulation of content, or attempt to interfere with the site’s security or operations will result in termination of access and may attract legal action.

4. Disclaimer

All products and services offered through Date Box are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. We do not warrant that the Website or its content will be error-free, uninterrupted, or free of harmful components. We do not make any guarantees regarding the effectiveness, safety, or outcomes of any products used. Use of our products is solely at your own risk.

5. Indemnification

You agree to indemnify, defend, and hold harmless Date Box, its founders, partners, affiliates, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the Website or any violation of these Terms and Conditions.

6. Third-Party Services

Date Box may use or integrate services provided by third-party vendors for functions such as payment processing, order fulfillment, logistics, analytics, marketing, and other operational support. While we take utmost care in selecting reliable partners, we do not own or control these third-party platforms and are not responsible for their actions, content, policies, or practices.

You acknowledge and agree that:
  • We are not liable for any loss, damage, or issue caused by the use of third-party services.
  • Your interactions or transactions with such third parties, including payment gateways or shipping partners, are governed by their own terms and privacy policies.
  • We are not responsible for any disputes that may arise between you and such third parties, though we may assist you in resolving them to the best of our ability.
  • Third-party links or tools provided on our website are offered for convenience, and their inclusion does not imply endorsement by Date Box.

We encourage users to review the terms, conditions, and privacy policies of any third-party websites or services before engaging with them.

7. Adult Product Disclaimer

Date Box offers products intended exclusively for adult use, including items of an intimate or sensual nature. By accessing or purchasing from our website, you confirm that:

  • You are of legal age (21 years or older) to view and purchase adult-oriented products.
  • You understand that the content and products available on this website are intended for a mature audience.
  • Products are designed for personal use by consenting adults only and should be used responsibly and in accordance with provided instructions.
  • Date Box is not liable for any discomfort, injury, or distress resulting from misuse, allergic reactions, or unintended use.
  • You assume full responsibility for ensuring the legality of these products in your jurisdiction.

We take your privacy seriously and ship all orders in discreet packaging. For concerns or questions, please contact our support team before placing an order.

8. Term and Termination

These Terms and Conditions remain in effect unless and until terminated by either party. You may terminate these Terms by discontinuing use of the Website. We may terminate or suspend access to the Website at any time without notice if we believe you have violated any provision of these Terms or applicable law. Upon termination, all provisions which by their nature should survive will remain in full force, including ownership, disclaimers, indemnities, and limitations of liability.

9. Electronic Communication

By using the Website or communicating with us via email or other electronic means, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [City], India.

11. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on the Website. Continued use of the Website after such changes indicates your acceptance of the revised Terms.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Name: Deepali Jain
Email: support@datebox.in
Phone: +91 8269740111
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM

Any concerns regarding violation of these Terms or misuse of the platform may be addressed to the Grievance Officer.

13. Survival

All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. General Provisions

These Terms constitute the entire agreement between you and Date Box regarding your use of the Website and supersede any prior agreements. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right. You may not assign these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.